A restaurant employee handbook contains everything an employee needs to know about the company policies, the responsibilities and duties of each job, and the standard procedures observed at the workplace. This handbook guides an employee's behavior as well as the behavior of managers and supervisors.
A restaurant employee handbook that fails in covering all possible topics related to employment and personnel management is open to misinterpretation, which could lead to mismanagement. Checkout dinner date places for more info. To avoid mismanagement, a good employee handbook should contain the following elements:
1. Disclaimer and Acknowledgment
This section ensures you and your employees agree to follow the policies contained in the restaurant employee handbook. The employee signs the acknowledgment that he or she has read the handbook and understood the company policies.
2. General Company Policies
These policies generally follow the common
law on labor and employment. In addition to the law, you also have the personal discretion to add other employee guidelines, which govern your employees' behavior while at work. Policies on Equal Employment and at-will employment should be included in your restaurant employee handbook.
3. Work Hours, Compensation and Benefits
As long as you pay your employees their due for a hard day's work, it is fine with the government. However, as their employer, you have the right to offer more than the basic wages. Flexible work hours, paid time off and additional employee assistance are just a few benefits that your employees can enjoy under your management.
For limited or quick service restaurants, a universal restaurant employee handbook works fine, but for full service restaurants, specialized handbooks for different types of positions work better, especially when you want payroll calculations for each position to remain confidential.
4. Standard Procedures and Dress Code
You should tailor your restaurant employee handbook based on the type of restaurant service you provide. Full service restaurants often have specialized handbooks for every position, while casual dining places work well with a universal handbook that every new employee receives as part of restaurant staff training.
The standard procedures for food preparation and sanitation may have little difference between different types of restaurants. The rules of hand washing, food handling and workplace cleanliness apply to all restaurants. Other common standard procedures deal with emergencies, conflict resolutions and customer problems.
However, some full service restaurants pride themselves with the discipline to follow these guidelines to the letter. From the minute the customers step into the restaurant to the time
they leave, every greeting and movement of waiters and food servers follow a set of guidelines stated in their restaurant employee handbook.
5. Other Policies Unique To Restaurants
Restaurants have policies that are unique to them. These include quality assurance of food, alcohol service, food delivery, food and wine storage, and raw materials inventory. They also have policies regarding cash handling and tips from customers.
Some restaurants have a policy against giving tips to their waiters or food servers. According to other restaurant owners, tips do not necessarily encourage quality service. Sometimes, customers give food servers a tip because they like their personality or because of the extra helping or special treatment. Instead of obeying the strict guidelines of the restaurant, employees will go out of their way to please the customers.
In another perspective, tips can build professional jealousy among your employees. This is one of those volatile situations that you should avoid dealing with in your restaurant business. As the employer, you should compensate your employees based on their performance, which has criteria based on your standards of excellence.